To ensure the security of email-related changes, we require proper authorization before making any modifications, such as password resets, SMTP requests, adding, deleting, or updating email accounts.
Authorization Process:
Email Request:
The request must come from a senior email account (e.g., CEO or Manager) via a business email.
If a business email is not available, a personal email may be used.
WhatsApp Confirmation:
The request must be confirmed by a separate colleague via WhatsApp to +27 72 152 3958 or in the designated client WhatsApp group.
If no colleague is available, the same person must confirm the request via WhatsApp.
Example Request Format:
Subject:
Email Change Request – Authorization
Body:
Dear Weaverbird Web Team,
I, [Senior Staff Member’s Name], as [CEO/Manager] of [Company Name], authorize the following email change request:
Type of Change:
Password reset / SMTP update / Email deletion / New Email
(Delete non applicable).
Email Address Involved:
[email@example.com]
Reason for Change:
[Optional but recommended]
You name,
Your position,
Company name,
